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Manager and Staff Responsibilities – Practical tools, legal obligations, confidence building, intervention models

Manager & Staff Responsibilities – Flashcards

🧠 Manager & Staff Responsibilities – Flashcard Quiz

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πŸ… Responsibility Awareness Badge Earned!
Manager & Staff Responsibilities – EHRC Module 3

πŸ“š Manager & Staff Responsibilities

πŸ“œ Legal Duties of Managers and Employers

Under the Equality Act 2010 and Worker Protection Act 2023, employers are legally obligated to take "reasonable steps" to prevent harassment in the workplace.

  • Maintain up-to-date anti-harassment and equal opportunities policies
  • Provide regular, effective training for all staff – including leadership
  • Have clear reporting channels that are confidential and easily accessible
  • Investigate all allegations seriously, including anonymous ones
  • Prevent retaliation against complainants or witnesses

🧰 Practical Tools for Harassment Prevention

Equip your managers with clear tools to prevent and respond to incidents:

  • Harassment Response Toolkit – Guidelines, flowcharts, reporting templates
  • Manager Check-ins – Scheduled chats with team members about culture concerns
  • Visible Pledges – Display respect and zero tolerance posters and badges
  • Anonymous Suggestion Boxes – Gather insight into hidden cultural issues
  • Post-incident Reflection – Evaluate response effectiveness after an event

πŸ—£οΈ Confidence-Building Strategies

Managers often hesitate to intervene. Here's how to build confidence and empower staff:

  • Roleplay Workshops – Practice confronting disrespect and reporting
  • Peer Support Networks – Safe spaces to discuss incidents or fears
  • De-escalation Scripts – Pre-prepared phrases to challenge behaviour safely
  • Positive Reinforcement – Praise staff who model respectful culture
  • Feedback Loops – Ask, "How did that feel? What would improve next time?"

πŸ” Intervention Models

Here are four trusted models for managers to safely intervene:

1. The ACT Model
  • Acknowledge: Recognise inappropriate behaviour
  • Confront: Use respectful but clear language to address it
  • Tell: Follow up with HR/reporting protocols
2. 5 D's of Bystander Intervention
  • Distract – Interrupt or defuse situation without confrontation
  • Delegate – Seek help from others or authority figures
  • Document – Record details safely (time, location, quotes)
  • Delay – Check on the person afterwards and offer support
  • Direct – If safe, speak up against the behaviour
3. CARE Model (Culture, Action, Respect, Empathy)
  • Build Culture where respect is celebrated
  • Take Action – don’t delay responses
  • Lead with Respect – even when challenging others
  • Practice Empathy – understand the impact on the victim
4. Listen, Affirm, Ask
  • Listen without interruption
  • Affirm their feelings: β€œThat was wrong. You’re not overreacting.”
  • Ask what they need next and support them through it

πŸ… Takeaway Summary

Empowering managers and staff with the right tools, models, and mindset is key to preventing workplace harassment. Consistent training, legal awareness, and a culture of support makes your workplace safer, stronger, and more respectful.